Privacy Policy

1. Information we use

Depending on how you use SwiftASE, information may include:

• Account details: name, username, email address, phone number, and account credentials.
• Delivery details: sender and recipient names and phone numbers, pickup and delivery addresses, package details, delivery instructions, tracking references, and order history.
• Support and communications: information you provide when contacting us and messages related to your account or an order.
• Technical information: basic browser, device, and service-usage information that may be collected through site operation, cookies, or analytics tools.

2. How we use information

We use relevant information to register and manage accounts, arrange and track deliveries, connect senders and recipients with riders, send order updates, respond to questions, maintain service safety, prevent misuse, improve the site, and meet applicable legal obligations.

3. When information may be shared

Delivery information is shared with the sender, recipient, rider, or operations staff as needed to complete and support the order. We may also use service providers for hosting, communications, mapping, analytics, or payment-related functions; those providers receive only information relevant to their role. Information may be disclosed when required by law or needed to protect people, property, or the service.

We do not publish your account or delivery details for public viewing.

4. Messages, cookies & analytics

We may contact you by email, phone, or SMS for account verification, pickup coordination, delivery updates, and support. Your mobile or internet provider may charge for these communications. The website may use essential browser storage to support service functions and analytics tools to understand site usage.

5. Retention & security

We keep information for as long as reasonably needed to provide the service, maintain order and account records, resolve disputes, and meet legal or operational requirements. Retention periods can differ by record type. We use reasonable safeguards, but no website or electronic storage method can be guaranteed completely secure.

6. Your choices and requests

You can keep your account details accurate by contacting SwiftASE. You may request access to, correction of, or deletion of personal information, subject to identity checks, legal obligations, and records needed to complete or document a delivery. We may need to retain some information after an account request where required or permitted by law.

7. Children

SwiftASE accounts are intended for people able to enter into the relevant service agreement. A parent or guardian arranging a delivery for a child should provide only the contact and delivery information needed to complete that order.

8. Changes to this policy

We may update this policy when our service or information practices change. The latest revision date appears at the top of this page. Please review it periodically, especially before creating an account or placing a delivery order.

9. Contact SwiftASE

For privacy questions or requests, contact us and include enough detail for us to identify the relevant account or order.