Terms & Conditions

SWIFTASE provides on-demand and scheduled deliveries for packages and documents across Ghana.

• Account details must be accurate.
• You are responsible for your login credentials.
• Unauthorized activity must be reported immediately.

Delivery times are estimates and may change because of traffic, weather, access restrictions, operational conditions, or other events outside reasonable control. Any rights or remedies that cannot legally be limited remain unaffected.

Illegal, hazardous, stolen, or restricted goods are not accepted. A suspected violation may result in a refused or cancelled delivery, account restriction, and reporting where required by law.

Email: swiftase1@gmail.com
Phone: +233 559 455 837
Location: Kumasi, Adum

You must be able to enter into a binding agreement to use an account. Provide accurate, current contact and delivery information, and update it when it changes. Do not impersonate another person or create accounts using information you are not authorized to use. You are responsible for activity performed through your account and should contact us promptly if you suspect unauthorized access.

The person requesting a delivery must provide complete pickup and destination addresses, working phone numbers for the sender and recipient, accurate item details, and any handling instructions before confirming the order. Packages must be securely and appropriately packed. The sender is responsible for ensuring that the recipient can be contacted and is available to receive the package.

Do not submit illegal goods, weapons, explosives, hazardous or dangerous substances, stolen property, or any item restricted by applicable law or carrier policy. Do not conceal the nature of a package or misstate its contents. SWIFTASE may refuse, pause, or cancel a delivery where an item appears unsafe, unlawful, or materially different from the order description, and may notify the appropriate authorities where required by law.

Applicable delivery and other disclosed charges will be shown or communicated before an order is accepted. You are responsible for charges associated with the service you request, including any additional charge disclosed for a changed route, waiting time, failed delivery, return, or other special handling. Payment instructions and available methods will be provided during the order process. If a charge is disputed, contact SWIFTASE with the order reference and supporting details.

Delivery times are estimates and may change because of traffic, weather, access restrictions, operational conditions, or other events outside reasonable control. A delivery may be delayed or returned if an address is incomplete, the recipient cannot be reached, access is unavailable, or the package cannot safely be handed over. Report missing, damaged, or misdelivered items as soon as possible and include the tracking number, a description of the issue, and any relevant evidence so it can be reviewed.

Contact SWIFTASE promptly to request a cancellation or change. A request may not be possible once a rider has collected or is already completing the delivery. Where a delivery cannot be completed, SWIFTASE will contact the relevant parties about the next step; additional delivery or return charges may apply if they were disclosed or agreed for the order.

SWIFTASE may use the contact details supplied with an account or order to send service-related communications, such as pickup coordination, delivery updates, verification messages, and support responses. Do not misuse the service, interfere with its operation, threaten or harass staff or riders, submit fraudulent orders, or use the service to violate another person's rights or applicable law. Standard carrier charges may apply to calls, SMS, or data use.

Our Privacy Policy explains what information is used to operate accounts and deliveries, how it may be shared with delivery participants and service providers, and how to contact us about your information. By placing an order, you confirm that you are authorized to provide the sender's, recipient's, and other necessary contact details for that delivery.

We may update, pause, or discontinue parts of the service for operational, safety, legal, or technical reasons. We may restrict or suspend access where these terms are breached, an account appears compromised, or continued use may create a safety or legal risk. We will take reasonable steps to communicate material service changes where practicable.

Nothing in these terms limits a right or remedy that cannot legally be limited. To the extent permitted by applicable law, SWIFTASE is not responsible for indirect loss arising from use of the service or delays outside reasonable control. These terms are governed by the laws of Ghana, subject to applicable consumer protections. We may revise these terms as the service changes; the latest revision date appears above. Continued use after an update means the updated terms apply to future use. Contact us with questions before placing an order.